Ride it. Wear it. Love it or Return it*. We're proud of the products we sell and we back them unconditionally. If for any reason you're not completely satisfied with your Terry purchase, simply return it for a credit or refund* within a year of your purchase.
RETURNS
Orders starting with # or placed after 10/28/2024:
Please email the completed label to yourself for printing.
Keep your email with your tracking number for proof of delivery to Terry, and once your package is received, the returns process takes an additional week to complete.
When you use this prepaid return label service, $7.95 will be deducted from your refund or exchange. If you would prefer to use your own shipping method, please mail your item(s) to: Terry Returns, 7 Ambrose Place, Burlington, VT 05401.
EXCHANGES
Orders starting with # or placed after 10/28/2024 – Use the return process flow above to process your exchange
Orders starting with SO or placed before 10/29/2024, place a new order for the items you want and reach out to customer service if you need assistance.
PLEASE NOTE
Terry does not provide free return shipping unless you prepaid for it at checkout
Items returned within 30 days will be refunded to your original form of payment. Items returned after 30 days, for up to a year, will be credited to a Terry Gift Certificate.
Gift returns may be refunded to the gift giver or credited to a gift certificate for the gift receiver.
Product returned for refund or exchange must be in new or salable condition. Terry reserves the right to deny refunds or exchanges for products returned in used or abused condition.
Returns are processed within two weeks of receipt at our facility and a return e-mail will be sent when this process is complete.
Please include all care tags and packaging with your return, and include your name, address, phone and email information. Refunds may be delayed if this information is missing.
Please wear undergarments when trying on cycling bottoms.
*2024 Extended Return Window for the Holidays: Items purchased between November 11 and December 31, 2024, can be returned through January 31st, 2025, for a full refund/exchange, excluding any final sale merchandise.
*FINAL SALE merchandise ($24/24 Hour Promotion & Tent Sale Purchases) may not be returned or exchanged.
Your saddle is an investment–protect it from the elements when you're not riding. This nylon saddle rain cover from England will help. Fits most saddles.
It's our weekly email offer of apparel and other goodies at a discount of up to 50%. The offer lasts for 24 hours. Maybe Monday isn't so bad after all.
We're proud of the products we sell and we back them unconditionally. If you're not completely satisfied with your Terry purchase, simply return it for an exchange, credit or refund.