Ride it. Wear it. Love it or Return it*. We're proud of the products we sell and we back them unconditionally. If for any reason you're not completely satisfied with your Terry purchase, simply return it for a credit or refund* within a year of your purchase.
RETURNS
Orders starting with # or placed after 10/28/2024:
Please email the completed label to yourself for printing.
Keep your email with your tracking number for proof of delivery to Terry, and once your package is received, the returns process takes an additional week to complete.
When you use this prepaid return label service, $7.95 will be deducted from your refund or exchange. If you would prefer to use your own shipping method, please mail your item(s) to: Terry Returns, 7 Ambrose Place, Burlington, VT 05401.
EXCHANGES
Orders starting with # or placed after 10/28/2024 – Use the return process flow above to process your exchange
Orders starting with SO or placed before 10/29/2024, place a new order for the items you want and reach out to customer service if you need assistance.
PLEASE NOTE
Terry does not provide free return shipping unless you prepaid for it at checkout
Items returned within 30 days will be refunded to your original form of payment. Items returned after 30 days, for up to a year, will be credited to a Terry Gift Certificate.
Gift returns may be refunded to the gift giver or credited to a gift certificate for the gift receiver.
Product returned for refund or exchange must be in new or salable condition. Terry reserves the right to deny refunds or exchanges for products returned in used or abused condition.
Returns are processed within two weeks of receipt at our facility and a return e-mail will be sent when this process is complete.
Please include all care tags and packaging with your return, and include your name, address, phone and email information. Refunds may be delayed if this information is missing.
Please wear undergarments when trying on cycling bottoms.
*2024 Extended Return Window for the Holidays: Items purchased between November 11 and December 31, 2024, can be returned through January 31st, 2025, for a full refund/exchange, excluding any final sale merchandise.
*FINAL SALE merchandise ($24/24 Hour Promotion & Tent Sale Purchases) may not be returned or exchanged.
With over a million Terry saddles on bicycles all over the world, rest assured you've made the right choice. Terry saddles have been revolutionizing the ride for nearly 2 decades, first for women, then for all.
Whether you're a weekend rider, long distance junkie or serious racer, you'll find there's a Terry saddle that suits your style of cycling and delivers the most comfortable ride imaginable. and just to make sure, we have an unmatched "ride it and love it" guarantee that allows you to return or exchange your saddle within 30 days if you're not completely satisfied.
WARRANTY/PRODUCT REGISTRATION.
Terry saddles are guaranteed for twenty-four months from the date of purchase. Register your saddle at www.terrybicycles.com/productregistration. A faulty product will be repaired or replaced by Terry within the warranty time frame if the defect is not due to carelessness, improper use or incorrect installation. This warranty is offered only to the original purchaser and can't be extended to third parties.
INSTALLING YOUR SADDLE.
PLEASE READ THIS GUIDE carefully before installing and using your saddle to assure proper safety, fit and durability. If there is any uncertainty about installation or compatibility of the seat post, consult your local bike shop.
Figure 1
1. Seat post safety.The seat post used in conjunction with this saddle can affect the structural strength of the saddle. International test regulations require a saddle to be tested in combination with a recommended type of seat post. Certain types of rail clamping systems on some types of seat posts can compromise the strength of the saddle rail, or interfere with the saddle structure, altering the saddle's durability.
Please check the compatibility of your seat post rail clamp with the specifications given in (figure 1). Only use seat post rail clamps that have a clamping system of adequate size, and that cannot produce a cutting action on the saddle rail that could damage the rail and result in sudden failure during use.
Figure 2
Figure 3
The seat post rail clamping system must not have sharp edges as this could reduce the saddle's useful life or cause breakage (figure 2). Before fitting the saddle, make sure the upper and lower cradle rail clamping system complies with that indicated in (figure 3), and only use seatpost clamps that allow the rail to settle completely within the clamping system. The force when tightening the seat post clamp should not exceed that recommended by the seat post manufacturer. Doing so creates pressure on the saddle rail that will damage the material and could result in sudden failure during use.
Figure 4
2. Installation.
Loosen the seat post clamp bolt with an allen wrench. Remove the bolt and the seat will come off (tip: paying attention to how everything fits together as you disassemble makes reassembling much easier). Take your new Terry saddle and set its rails into place. Make sure the rails are seated completely and are positioned between the permissible limits (STOP) marked on the rail (figure 4). Never move the saddle outside the stop limits, even if the shape of the rail allows for it. In most cases, saddle rail breakage is caused by fitting outside the permissible limits. Tighten the bolt to secure the seat.
Comply with the torque values indicated by the seat post manufacturers and, nonetheless, avoid exceeding 8 Nm for carbon rails and 15 Nm for metal rails. Over-tightening can create pressures on the saddle rail that will damage the material and potentially result in sudden failure during use.
If you are unsure how much to tighten the rail clamp, please consult your local bike shop.
3. Positioning.
Start by positioning the saddle parallel to the ground, then test ride your bike. If you find it uncomfortable, try tilting the nose slightly downward (if you feel too much pressure up front) or upward (if you're sliding forward), then test ride again. Shifting the saddle back, or adjusting its height or angle, even by just a few millimeters, can considerably alter riding performance, comfort and pedaling action. Perfect positioning requires care and patience. Your local bike shop can be a big help in ensuring the right adjustment.
Make minor adjustments to find the right position for you.
CARING FOR YOUR SADDLE.
Your saddle should provide many miles of riding with the proper care. Avoid impacts to the top of the saddle. Keep it clean from dirt and sweat that builds up from use. Avoid using petroleum based oils or creams on the cover – use only mild soap and water to clean off any dirt, then air dry. Do not use stiff brushes, solvents or other chemical products since they can cause the glue to soften and separate the cover from the foam. After cleaning, dry the saddle away from direct heat and exposure to the sun. Failure to follow this advice may cause the leather to crack, split or harden. Inspect your saddle, seat post and fittings frequently to make sure everything's tight and properly aligned.
REPLACING YOUR SADDLE.
Just as tires wear out, so do bicycle seats. Any signs of cracking, warping, breaking or wear indicates that it is time for you to replace your saddle. Lighter colored saddles are more delicate (compared to black) and may wear out faster. Events like falls, impact mistreatment or excessive abuse will cause premature wear and damage. For safety reasons, Terry recommends replacing the saddle a maximum of 10 years or 9000 miles after purchase, or whenever signs or evidence of structural deterioration or wear are present.
Our Raven saddle was designed to appeal to both female and male riders and uses the latest in vacuum molding technology. This innovative process allows for a sleek, seam-free contact surface and clean integration with the saddle's substrate base. The benefit – no chafing, no hot spots. It has a narrow profile with dropped nose shaping in front that helps eliminate pressure, and a flat rear that supports your sit bones. We've also achieved the ideal balance of foam padding with an ergonomic relief channel, making it a very comfortable option for those looking to minimize bulk. The Raven is a slightly longer saddle that gives you more fore-aft positioning range on the bike and it comes with a smooth, durable synthetic cover.
Read more about the Raven saddle on our blog.
It's our weekly email offer of apparel and other goodies at a discount of up to 50%. The offer lasts for 24 hours. Maybe Monday isn't so bad after all.
We're proud of the products we sell and we back them unconditionally. If you're not completely satisfied with your Terry purchase, simply return it for an exchange, credit or refund.