The Terry Guarantee And Returns Policy

THE TERRY GUARANTEE

Ride it. Wear it. Love it or Return it*. We're proud of the products we sell and we back them unconditionally. If for any reason you're not completely satisfied with your Terry purchase, simply return it for a credit or refund* within a year of your purchase.

DOMESTIC RETURNS

  • Within 30 days of receipt of your shipment. 
    • Holiday return window: Orders placed between Nov 1st, and December 31st can be returned until January 31st
  • Click here to start your return/exchange.
  • If you choose to "Prepay for Easy Returns" at checkout you will not be charged for your return label.
  • If you opted out of "Prepay for Easy Returns" at checkout then you will be charged $9 for your return label; fee is subject to change

INTERNATIONAL RETURNS

We do not provide labels for international returns, so you must take the return to the carrier of your choice and follow the instructions on your return confirmation email to ship the item(s) back to us. Address is Terry Cycling, 7 Ambrose Place, Burlington, VT USA 05401

EXCHANGES

  • Use the return process flow above to process your exchange or return and place a new order.

PLEASE NOTE

  • Terry does not provide free return shipping unless you prepaid for it at checkout.
  • Items returned within 30 days will be refunded to your original form of payment. Items returned after 30 days, for up to a year, will be credited to a Terry Gift Certificate.
  • Product returned for refund or exchange must be in new or salable condition. Terry reserves the right to deny refunds or exchanges for products returned in used or abused condition.
  • Returns are processed within one week of receipt at our facility and a return e-mail will be sent when this process is complete.
  • Please include all care tags and packaging with your return, and include your name, address, phone and email information. Refunds may be delayed if this information is missing.
  • Please wear undergarments when trying on cycling bottoms.

*FINAL SALE merchandise ($24/24 Hour Promotion & Tent Sale Purchases) may not be returned or exchanged.