The Terry Guarantee And Returns Policy

THE TERRY GUARANTEE -

Ride it. Wear it. Love it or Return it*. We're proud of the products we sell and we back them unconditionally. If for any reason you're not completely satisfied with your Terry purchase, simply return it for a credit or refund* within a year of your purchase.

RETURNS -

• Within 30 days of receipt of your shipment
• Click here to generate a return shipping label utilizing your order # and shipping zip code.
• You will not be charged for your return if you have chosen to prepay for your return at checkout.
• You will be charged $8 for your return if you opted out of the prepay program at checkout.

EXCHANGES - 

• Use the return process flow above to process your exchange or return and place a new order.

PLEASE NOTE - 

• Terry does not provide free return shipping unless you prepaid for it at checkout.
• Items returned within 30 days will be refunded to your original form of payment. Items returned after 30 days, for up to a year, will be credited to a Terry Gift Certificate.
• Product returned for refund or exchange must be in new or salable condition. Terry reserves the right to deny refunds or exchanges for products returned in used or abused condition.
• Returns are processed within one week of receipt at our facility and a return e-mail will be sent when this process is complete.
• Please include all care tags and packaging with your return, and include your name, address, phone and email information. Refunds may be delayed if this information is missing.
• Please wear undergarments when trying on cycling bottoms.

*FINAL SALE merchandise ($24/24 Hour Promotion & Tent Sale Purchases) may not be returned or exchanged.