Ventana Trail Cycling Shoes

THE TERRY GUARANTEE

Ride it. Wear it. Love it or Return it*. We're proud of the products we sell and we back them unconditionally. If for any reason you're not completely satisfied with your Terry purchase, simply return it for a credit or refund* within a year of your purchase.

RETURNS

Orders starting with # or placed after 10/28/2024:

• Click here to generate a return shipping label utilizing your order # and shipping zip code
• You will not be charged for your return if you have chosen to prepay for your return at checkout
• You will be charged $8 for your return if you opted out of the prepay program at checkout

Orders starting with SO or placed before 10/29/2024:

• Click here to generate a return shipping label
• Please email the completed label to yourself for printing.
• Keep your email with your tracking number for proof of delivery to Terry, and once your package is received, the returns process takes an additional week to complete.
• When you use this prepaid return label service, $7.95 will be deducted from your refund or exchange. If you would prefer to use your own shipping method, please mail your item(s) to: Terry Returns, 7 Ambrose Place, Burlington, VT 05401.

EXCHANGES

Orders starting with # or placed after 10/28/2024 – Use the return process flow above to process your exchange

Orders starting with SO or placed before 10/29/2024, place a new order for the items you want and reach out to customer service if you need assistance.

PLEASE NOTE

• Terry does not provide free return shipping unless you prepaid for it at checkout
• Items returned within 30 days will be refunded to your original form of payment. Items returned after 30 days, for up to a year, will be credited to a Terry Gift Certificate.
• Gift returns may be refunded to the gift giver or credited to a gift certificate for the gift receiver.
• Product returned for refund or exchange must be in new or salable condition. Terry reserves the right to deny refunds or exchanges for products returned in used or abused condition.
• Returns are processed within two weeks of receipt at our facility and a return e-mail will be sent when this process is complete.
• Please include all care tags and packaging with your return, and include your name, address, phone and email information. Refunds may be delayed if this information is missing.
• Please wear undergarments when trying on cycling bottoms.

*2024 Extended Return Window for the Holidays: Items purchased between November 11 and December 31, 2024, can be returned through January 31st, 2025, for a full refund/exchange, excluding any final sale merchandise. 

*FINAL SALE merchandise ($24/24 Hour Promotion & Tent Sale Purchases) may not be returned or exchanged.

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